Red Kite has been heavily involved in the contact centres space for many years, both in formal call and contact centres, but just as importantly bringing the technologies used in call centres into mainstream business use.
We have been involved in the design, deployment and support of Contact Centres from the small informal ones with 5-6 agent to full blown 300+ seat call centres.
In the main they have all been deployed on IP telephony platforms from Avaya, Cisco or Mitel and we have specialised in the integration of the back office function supporting the call centre activities, which is just as important as the call centre functionality in providing the caller with a well rounded experience.
If you need to improve your customer support, outbound or telesales activities call us now on 0845 6439002.